Privacy Policy

At Khiladi, your privacy is important to us. This Privacy Policy explains how Khiladi, a product of Proin Technologies Private Limited, collects, uses, stores, and protects your personal information when you use our mobile application, website, and related services.

1. Information We Collect

We may collect the following information:

• Full name
• Mobile number
• Email address (if provided)
• Profile photo (optional)
• Date of birth (optional)
• Sports preferences
• Booking history
• Payment transaction details (excluding card information)
• Device information (device model, operating system, app version)
• IP address and approximate location
• Location data (only with your permission)

2. How We Use Your Information

Your information is used to:

• Create and manage your account.
• Process sports venue bookings.
• Provide booking confirmations and notifications.
• Facilitate payments and refunds.
• Improve app performance and user experience.
• Provide customer support.
• Detect fraud and maintain platform security.
• Comply with legal obligations.

3. Location Information

With your consent, Khiladi may access your device location to help you discover nearby sports venues and improve search results. You may disable location permissions at any time through your device settings.

4. Payment Information

Payments are securely processed through trusted third-party payment gateway providers. Khiladi does not collect or store your debit card, credit card, UPI PIN, CVV, or net banking credentials.

5. Cookies & Analytics

Our website and applications may use cookies and analytics tools to understand user behavior, improve platform performance, remember preferences, and enhance user experience.

6. Information Sharing

We may share limited information with:

• Sports venue owners to confirm bookings.
• Payment gateway providers for transaction processing.
• SMS, email, and notification service providers.
• Cloud hosting and infrastructure partners.
• Government or law enforcement agencies when required by applicable law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.

8. Data Retention

We retain your information only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, enforce agreements, and maintain business records.

9. Your Rights

You may have the right to:

• Access your personal information.
• Update or correct inaccurate information.
• Request deletion of your account, subject to legal obligations.
• Withdraw consent for optional permissions.
• Request a copy of the information associated with your account.

10. Children's Privacy

Khiladi is not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children in violation of applicable laws.

11. Third-Party Services

Our platform may integrate with third-party services such as payment gateways, mapping services, analytics providers, authentication providers, and notification platforms. Their use of your information is governed by their respective privacy policies.

12. Push Notifications

We may send notifications regarding bookings, cancellations, offers, reminders, updates, OTP verification, and important service announcements. You may manage notification preferences through your device settings.

13. Account Deletion

You may request deletion of your Khiladi account through the application or by contacting our support team. Certain information may be retained where required by law, regulatory requirements, fraud prevention, dispute resolution, taxation, or legitimate business purposes.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

Khiladi
A Product of Proin Technologies Private Limited

📧 Email: contact@khiladi.app
🌐 Website: https://www.khiladi.app/