Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds are handled for bookings made through Khiladi, a sports venue booking platform operated by Proin Technologies Private Limited.

Important:
Khiladi is a technology platform that connects users with sports venue owners. Refund eligibility is primarily determined by the cancellation policy configured by the respective venue owner.

1. Booking Confirmation

A booking is considered confirmed only after successful payment or confirmation by the venue owner.
Users will receive a booking confirmation through the app, SMS, email, or WhatsApp (where applicable).

2. User Cancellation

Users may cancel a booking through the Khiladi application before the scheduled booking time, subject to the venue owner's cancellation policy.

Cancellation Time	Refund Eligibility
Within the venue's free cancellation period	Eligible for refund according to the venue's policy.
After the free cancellation period	Partial refund or no refund, depending on the venue's policy.
After booking start time	No refund.

3. Venue Cancellation

If a venue owner cancels your confirmed booking due to maintenance, operational issues, double booking, weather restrictions, or any other reason, you may be entitled to:

A full refund.
Rescheduling to another available slot (if offered).
Alternative venue options, where available.

4. Failed or Duplicate Payments

If payment is deducted but the booking is not confirmed, the transaction will be reviewed.
Successful verification may result in an automatic refund or booking confirmation.
Duplicate payments for the same booking will be refunded after verification.

5. Refund Processing Time

Payment Method	Estimated Refund Time
UPI	3–5 Business Days
Credit/Debit Card	5–10 Business Days
Net Banking	5–10 Business Days
Wallet Payments	2–5 Business Days

Actual timelines may vary depending on your bank, payment gateway, or financial institution.

6. Non-Refundable Situations

No refund will generally be provided if:

You fail to arrive for your booked slot.
You arrive late and lose your playing time.
You violate venue rules.
Your booking is cancelled after the applicable cancellation window.
You voluntarily leave before your booking ends.
Incorrect booking details were entered by the user.

7. Weather & Force Majeure

Refunds for bookings affected by heavy rain, floods, government restrictions, natural disasters, power failures, or other force majeure events will be handled according to the venue owner's policy. Where possible, rescheduling may be offered instead of a refund.

8. Convenience Fees

Platform convenience fees, payment gateway charges, taxes, or promotional discounts may be non-refundable unless required by applicable law or otherwise specified.

9. Refund Approval

All refund requests are subject to verification by Khiladi and the respective venue owner. Fraudulent or abusive refund requests may be declined.

10. How to Request a Refund

If you believe you are eligible for a refund:

Open the Khiladi app.
Go to My Bookings.
Select the relevant booking.
Choose Cancel Booking (if available).
Or contact our support team with your Booking Reference Number.

11. Contact Us

Khiladi
A Product of Proin Technologies Private Limited

📧 Email: contact@khiladi.app
🌐 Website: https://www.khiladi.app/